Refund Policy

Last updated: 22 September 2026

This Refund Policy explains how InGlaze handles refunds for online payments made through the payment gateway on www.inglaze.in. It should be read together with our Cancellation Policy and Terms and Conditions.

1. Applicability

This policy applies to online advance/booking payments made through www.inglaze.in for custom uPVC and aluminium window and door orders, and to any other online payment collected through the Website's payment gateway.

2. When a Refund is Applicable

A refund may be processed where:

  • An order is cancelled in line with our Cancellation Policy, before manufacturing has started;
  • A duplicate payment or an excess amount has been charged in error;
  • An amount has been debited from your account but the order was not confirmed by InGlaze due to a technical or payment gateway failure; or
  • InGlaze is unable to fulfil a confirmed order for reasons attributable to InGlaze.

3. When a Refund Does Not Apply

Refunds are not available for:

  • The advance amount, once manufacturing of a custom order has started;
  • Charges for consultation, site measurement or design work already carried out;
  • Any amount specifically stated as non-refundable in your quotation or order confirmation.

4. Refund Process and Timelines

Eligible refunds are initiated within 7 business days of the refund being approved by InGlaze, and are credited to the original payment method used for the transaction. Depending on your bank or payment provider, it may take a further 7–10 business days for the amount to reflect in your account. You will receive a written confirmation by email once a refund is approved, stating the amount and mode of refund.

5. Product or Installation Issues Covered Under Warranty

If an issue relates to a manufacturing defect or an installation error, the primary remedy is repair, rectification or replacement under InGlaze's warranty terms. A monetary refund will only be considered where rectification is genuinely not possible.

6. Payment Gateway and Bank Charges

Any transaction or convenience charges levied by the payment gateway or your bank at the time of payment are not refundable, even where the underlying payment is refunded.

7. How to Request a Refund

Write to info@inglaze.in or use the Contact Us page, quoting your order/invoice number, payment transaction ID or UTR, and the reason for the refund request.

8. Governing Terms

This Refund Policy operates alongside our Cancellation Policy and Terms and Conditions, and is subject to applicable Indian law and the guidelines of the relevant payment gateway/aggregator used to process your transaction.

9. Changes to This Policy

InGlaze may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.