Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how InGlaze – IN-LAND Engineering Industries Private Limited ("InGlaze", "we", "us", "our") collects, uses, shares and protects personal information when you visit www.inglaze.in (the "Website"), submit an enquiry, request a quotation, or make a payment through our online payment gateway. It should be read together with our Cancellation Policy, Refund Policy and Terms and Conditions.

1. Information We Collect

We may collect the following categories of personal information when you interact with the Website:

  • Contact and identity details you provide through enquiry, quotation, contact or callback forms — such as name, mobile number, email address and city.
  • Order and billing details when you make a payment — such as billing address, order/quotation number, GSTIN (if provided) and payment amount.
  • Technical information collected automatically, such as IP address, browser type, device information and pages visited, typically through cookies and analytics tools like Google Tag Manager.

We do not collect or store your card number, CVV, UPI PIN, net-banking credentials or OTPs. Online payments are processed directly by ICICI Bank's payment gateway; see Section 4 below.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotations;
  • Process and fulfil your orders, including consultation, measurement, manufacturing, installation and after-sales service;
  • Process online payments and generate invoices/GST invoices;
  • Communicate with you about your order, appointment or payment status via call, SMS, WhatsApp or email;
  • Improve the Website and our marketing, using aggregated or anonymised analytics; and
  • Comply with applicable legal, tax and regulatory requirements.

3. Cookies and Analytics

The Website uses cookies and similar technologies, including Google Tag Manager, to understand how visitors use the Website and to improve its performance. You can control or disable cookies through your browser settings; doing so may affect some Website functionality.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Payment gateway partners — online payments made on the Website are processed by ICICI Bank's RBI-authorised payment gateway. Card, UPI and net-banking details are entered directly on ICICI Bank's secure payment page and are governed by ICICI Bank's own privacy and security practices;
  • Service providers who help us operate the Website, process orders, or communicate with customers (for example, hosting, SMS/email/WhatsApp providers), under confidentiality obligations;
  • The wider In-Land Group, where relevant to fulfilling your enquiry or order; and
  • Government or regulatory authorities, where required by law.

5. Data Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss. Online payments use bank-grade encryption via ICICI Bank's payment gateway. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to provide warranty and after-sales service, maintain transaction records for reconciliation and dispute resolution, and comply with legal, accounting or tax obligations.

7. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of your personal information, or to opt out of promotional communications, subject to our legal and legitimate business requirements (for example, we may need to retain order and payment records for warranty and compliance purposes).

8. Children's Privacy

The Website is intended for adults seeking window and door solutions for residential or commercial projects. We do not knowingly collect personal information from children.

9. Third-Party Links

The Website may link to third-party sites (such as social media platforms or our payment gateway). This Privacy Policy does not apply to those third-party sites, which are governed by their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, write to info@inglaze.in or visit our Contact Us page.